Thank you for browsing our site!
We've tried to cover major topics below but please feel free to contact us on hello@tiger-lily.co.za or 0766930482 (Call or WhatsApp) if there's any additional information we can help you with.
Turn Around Times
All goods in stock will be shipped within 2 working days of receiving payment. Thereafter, delivery of your package will take 2-4 working days unless an overnight courier option has been selected or your are situated in an outlying area.
Payment Options
- EFT
- Stitch (apple pay, google pay)
- Payfast
- Snapscan
- Pay Just Now
Shipping Options
There are a few delivery options to choose from ...
- Collection from the Tiger Lily Studio in Claremont, CT can be arranged (no charge).
- National courier bag shipping of R 95 (2-3 working days or 5-7 days for outlying areas).
- Overnight shipping is only applicable to items that fit into a courier bag and where the destination is a main city (outlying areas don't have couriers delivering daily). The fee for this service is R 135.
- There is a surcharge on the larger parcels. R 135 (Medium) or R 175 (Large).
- Free delivery when spending R 950+.
- International shipping can be arranged, please email hello@tiger-lily.co.za for a quote.
Returns & Exchanges
If you’d like to return or exchange a direct Tiger Lily purchase, please contact us within 30 days of receiving your order. Purchase details are required (order number or name and items must be unused and in saleable condition. Third-party purchases must be handled through the original seller.
Custom Orders
We love to accommodate custom orders however is takes a little extra time (5-10 working days). Some custom features require an additional fee to cover materials & design costs. Payment is required upfront and we do not accept returns on custom orders.
Wholesale Orders
Please see the Wholesale tab for details and an application form.