FAQs

Thank you for browsing our site!

We've tried to cover major topics below but please feel free to contact us on hello@tiger-lily.co.za or 0766930482 (Call or WhatsApp) if there's any additional information we can help you with.

Turn Around Times
All goods in stock will be shipped within 2 working days of receiving payment. Thereafter, delivery of your package will take 2-4 working days unless an overnight courier option has been selected.


Payment Options
- EFT
- Paypal
- Payfast
- Snapscan
- Pay Just Now

Shipping Options
There are a few delivery options to choose from ...
- An appointment for a local collection from the Tiger Lily Studio in Claremont, CT can be arranged (no charge).
- National courier bag shipping of R 85 (2-3 working days or 5-7 days for outlying areas).
- Overnight shipping is only applicable to items that fit into a courier bag and where the destination is a main city (outlying areas don't have couriers delivering daily). The fee for this service is R 125.
- There is a surcharge on the larger parcels (swing, feeding cushions, toy carry cot, toy barrel, mirrors, etc). 
- Free shipping when spending R 1 000 +.
- International shipping can be arranged, please email hello@tiger-lily.co.za for a quote.

Returns & Exchanges
All our products are quality checked before leaving the studio. However, if you receive an item that you're not happy with and wish to exchange it, please contact us within 30 days of receiving your parcel so that we can work out the best way to resolve any issues.

Wholesale Orders
To qualify for wholesale prices, please email your details (shop's name, web link, socials, contact details and address) along with the details of your desired items to hello@tiger-lily.co.za and we will send the relevant documentation. The minimum order amount is R 3500.00 and a 50% deposit is payable before any production commences. The order will be shipped once the final payment has been received.

Please bare in mind that Tiger Lily produces certain items in small quantities, making them exclusive and subject to availability. We may need to do a special production run to fulfil wholesale orders and as all our products are handcrafted with love and care this could take some time. However, we always try to make things work to your timeline!